Guarantee: Any item that is damaged in shipping can be exchanged for an
identical item with the same personalization. However, a claim must be made with
the freight carrier. We are not responsible for misspelled names, (unless it is
our fault) incomplete information, or for wrong items purchased. The better the
photo you send us, the better your imprint will be. Please check shopping
cart carefully for accuracy before submitting as personalized products cannot be
returned or refunded..